Terms of service

 

 

REGULATIONS OF THE ONLINE STORE
 dated 1st February 2025

§1 GENERAL CONDITIONS

These Regulations set out the rules for using the online store located at the address https://mur.global/.

The Administrator of the online store is MERCHANDISE UNLIMITED RESOURCES Sp. z o.o. with its registered office in Kraków, ul. Basztowa 23/1, 31-156 Kraków, registered in the Business Register of the National Court Register kept by the District Court in Kraków, XI Economic Department, KRS: 0001152384, NIP: 6762686186, REGON: 540759178, share capital: 5000.00 PLN.

The Administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, to the extent, and based on the principles specified in the Privacy Policy. Providing personal data is voluntary. Each person whose personal data is processed by the Service Provider has the right to access, update, correct, or delete their data.

§2 DEFINITIONS

The terms used in these Regulations mean:

Price – the gross value including VAT and excise tax, if applicable, expressed in Polish zloty, which the Client is obliged to pay to the Seller for the object of the Agreement;

Form – statements made by the Client when placing an Order.

Client – a natural person, legal person, or organizational unit not being a legal person, whose special regulations grant them legal capacity to make purchases in the Store;

Civil Code – the Act of April 23, 1964, the Civil Code (consolidated text, Journal of Laws 2023, item 1610, as amended).

Consumer – a Client who is a natural person making purchases in the Store unrelated directly to their business or professional activity, as defined in Article 221 of the Civil Code, or a natural person making purchases in the store related directly to their business activity, but not having a professional character arising particularly from the subject of their business activity, disclosed under the regulations on the Central Register and Information on Business Activity;

Account – a collection of resources in the Seller's IT system identified by a unique login (Client's email address) and password, where data provided by the Client and information about their placed Orders are stored.

Privacy Policy – a document describing how Client data is processed.

Product – items presented and offered in the Store, including but not limited to clothing, accessories, and records.

Regulations – these terms and conditions of using the Website.

Store – the online store mentioned in §1 section 1 of these Regulations.

Seller – the entity described in §1 section 2 of these Regulations.

Website – https://mur.global/

Agreement – a sales agreement as defined in the Civil Code concluded between the Client and the Seller via the Website;

Consumer Rights Act – the Act of May 30, 2014, on Consumer Rights (consolidated text, Journal of Laws 2023, item 2759, as amended).

Act on Providing Services by Electronic Means – the Act of July 18, 2002, on Providing Services by Electronic Means (consolidated text, Journal of Laws 2020, item 344, as amended).

Order – the Client's declaration of intent made using the Order Form, aimed directly at concluding the Sales Agreement with the Seller.

§3 PRINCIPLES OF MAKING PURCHASES

  1. The conclusion of the Sales Agreement between the Client and the Seller occurs after the Client has submitted an Order.
     To conclude the Agreement, the Client should:

  • Choose the Product(s) offered in the Store within the individual Cards and add them to the Cart;

  • Complete the form provided by the Seller;

  • Submit the Order;

  • Pay the Price for the Product according to the offer presented by the Seller.

The Seller reserves the right to:

  • Verify the data provided in the Form;

  • Refuse to accept the Order;

  • Refuse to process the Order;

  • Withdraw from or terminate the Agreement in situations specified by applicable law or these Regulations.

  1. Before completing the Form to conclude the agreement, the Client may log into their Account. The Account is created upon the Client's request by providing their email address and password.

The Product Price displayed on the Store's website is in Polish zloty and includes taxes. The Client will be informed about the total Price including taxes for the Product in the Order, as well as the delivery costs (including transport, delivery, and postal fees) and any other costs, or if these costs cannot be determined, the obligation to pay them, during the Order process on the Website, including when the Client expresses their intent to enter into the Sales Agreement.

The Seller provides the following payment methods for the Sales Agreement of all Products:

a. Electronic payment and payment by credit card via the Przelewy24 service;
 b. Payments via the Stripe payment platform.

After placing the Order, the Seller promptly confirms its receipt and then proceeds with its execution. The confirmation of receipt and acceptance for execution occurs by sending an email to the Client at the email address provided during the Order submission, containing at least the Seller's statement regarding the receipt of the Order, its acceptance for execution, and confirmation of the conclusion of the Sales Agreement.

In case of refusal to accept the Order, refusal to process the Order, withdrawal, or termination of the Agreement, the Seller will inform the Client by sending an email to the address provided in the Order Form, stating the relevant statement and, if possible, the reason for such a decision.

The Sales Agreement is concluded when the Seller accepts the Order.

The Seller specifies the expected delivery time for the Order during the submission of the Order by the Client, subject to the deadlines resulting from the delivery of the Product by the carrier, according to the Client's choice.

In the case of products offered in pre-sale, the Seller informs the Client about the delivery date in the Product offer.

  1. Due to reasons beyond the Seller's control, the delivery times for the Agreement may be extended. The Seller will inform the Client via email about the reason for the delay and specify a new delivery date.

  2. If the Agreement cannot be fulfilled within the originally specified deadline, the Seller will promptly notify the Client by email and propose an alternative date for the execution of the Agreement. If the Client does not accept the new date, the Agreement will be terminated, and neither Party will bear responsibility for the failure to execute the Agreement.

  3. A Client who is not a Consumer may withdraw from the Agreement if the Seller is in default of executing the Agreement for at least 30 business days. Before withdrawal, the Client should notify the Seller in writing or electronically to perform the Agreement, setting an additional deadline for execution, not shorter than 30 business days.

  4. The delivery of the Product to the Client is chargeable unless the Sales Agreement states otherwise. The Seller will inform the Client of the delivery costs.

  5. The Seller offers the following delivery methods for the Products purchased by the Client:

  • Domestic courier shipment,

  • Parcel locker shipment.

  1. Selected delivery and payment methods may be unavailable for the entire Order due to technological and logistical reasons (e.g., exceeding permissible dimensions or weight of the Order) or by adding a Product to the Order that excludes the use of a particular method. Available options for the Order will be indicated during the submission of the Order by the Client.

§4 WITHDRAWAL FROM THE AGREEMENT

A Consumer has the right to withdraw from the Sales Agreement for the Product made within the Store within 14 days without providing a reason and without bearing any costs other than those provided by law.

The 14-day period to withdraw from the Agreement begins from the day the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product. If the Sales Agreement includes multiple Products delivered separately, in batches, or in parts, the period begins from the day the last Product, batch, or part is taken into possession.

To meet the deadline mentioned above, it is sufficient to send a statement of withdrawal from the Sales Agreement before the deadline to the Store's address.

In the case of withdrawal from the Agreement, the Consumer is obliged to return the purchased Product immediately, no later than 14 days from the day of submitting the statement of withdrawal, to the Store's address.

The Consumer is responsible for any decrease in the value of the Product resulting from using the Product in a manner that exceeds what is necessary to ascertain its nature, features, and functioning.

The Store is obliged to refund all payments made by the Consumer without delay, but no later than within 14 days from the date of receiving the Consumer's withdrawal statement. The refund will be made using the same payment method used by the Consumer for the purchase unless the Consumer has expressly agreed to another method of return that does not incur any costs for them.

The Store may withhold the refund until the Product is returned or until the Consumer provides proof of returning the Product to the correct address of the Store.

The Store is obliged to confirm the receipt of the withdrawal statement to the Consumer without delay via email.

§5 COMPLAINTS

The Seller is obliged to deliver the Product to the Client in accordance with the Agreement, i.e., free from defects unless such defects are clearly stated to the Client in the Product description.

The Client may submit a complaint, including but not limited to:

  • In writing to the address: MERCHANDISE UNLIMITED RESOURCES Sp. z o.o., ul. Basztowa 23/1, 31-156 Kraków.

  • Electronically via email to: info@mur.global

In the complaint, the Client is obliged to provide the reasons for the complaint, details of the Agreement, identifying information of the Client, delivery address, phone number, email address, and a description of actions that the Client requests the Seller to take, including requests for the Product to be brought into conformity with the Sales Agreement (replacement or repair of the Product), price reduction, or a statement of withdrawal from the Agreement if the Product's non-conformity with the Agreement is significant.

Additionally, it is recommended for the Client to include:

  • Information and circumstances concerning the subject of the complaint, especially the type and date of occurrence of the non-conformity of the Product with the Agreement (defect);

  • Photographic documentation confirming the defect's occurrence.

These requirements are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended description.

The Seller will address the Client's complaint without delay, but no later than within 14 calendar days from the date of its submission. Failure to respond within this period means the Seller accepts the complaint as valid.

The Client exercising rights under the warranty is obliged to provide the Seller with the Product for repair or replacement. The Seller will collect the Product from the Client at their own cost.

§6 CONTACT WITH THE CLIENT

The Client may contact the Seller via the following methods:

a. By email: info@mur.global

b. By mail: ul. Basztowa 23/1, 31-156 Kraków

§7 FINAL PROVISIONS

These Regulations come into force on 1st February 2025.

The Seller publishes the Regulations on the Website.

The Seller will inform about the change of the Regulations on the Website and will notify Clients with Accounts about the change by sending an email to the address provided by the Client or by placing information directly on the Account.

For matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, particularly the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and other relevant provisions of generally applicable law.